We're flexible and can accept payments in multiple currencies via Visa, MasterCard, PayPal, Afterpay & Zip Pay (AUD only) and Laybuy (AU & NZ only).

Check your inbox! You'll receive an email confirming your order is complete, a second email when the carrier's picked it up from our warehouse with your tracking information, a third email when it's out for delivery (confirming same tracking information) and a fourth email when it's been delivered.

So if we're not all over you with email updates check your spam/junk folder!

All orders placed before 1pm (Mon-Fri) will ship that day. All orders placed after 1pm (Mon-Fri) and on weekends will be dispatched the next business day.

Please read our Shipping & Delivery page for all info.

We ship all over the world excluding the below countries.

Belarus, Bonaire, Sint Eustatius and Saba, The Democratic Republic Of The Congo, Cuba, Côte d'Ivoire, Islamic Republic Of Iran, Iraq, Jersey, Democratic People's Republic Of Korea, Lebanon, Liberia, Libyan Arab Jamahiriya, Myanmar, Somalia, South Sudan, Sudan, Syria, Zimbabwe

Our orders are shipped 'signature required' to ensure safe delivery of your item so yes! you will need to be home to accept delivery.

However, it's easy to change this setting, just use your tracking number to log into the chosen carrier and follow the prompts.

Sure can... you'll receive an email after your order's picked up from our warehouse with all your tracking info. If we're not all over you with email updates please check your spam/junk folder!

We want you to love your new leathery goodness, so we'll exchange or refund your purchase so long as it's returned to us within 60 days (but who's counting!) of ordering and still in its original unused condition (with any tags, dust bag etc).

For change of mind returns, you'll just need to cover the shipping charges.

If your item arrived with an issue or was incorrect (yikes - so sorry!), we will cover the cost of the shipping label.

Please see the returns and exchanges page for how to return goods to us.

First of all, we're super sorry about that! Please email contact@beyours.com with your order details and an image of the fault and your order number we'll take care of it for you right away.

We'll certainly try to! Please email contact@beyours.com with your order details and an image of the fault and we'll review it and get back to you asap with what to do. You may need to head back to the stockist you purchased the item from with valid proof of purchase for them to assess their warranty terms. But if for any reason that is not possible we'll do our very best to help you out (it's the kind of people we are).